FAQ

Here are frequently asked questions concerning your Ivy Shea Order:

Where is my order confirmation email? 
If you cannot locate your order confirmation email, please check your spam or junk folder. Confirmation emails are typically sent within 10 minutes of placing your order. Please reach out if you have not received a confirmation email.

When will my order ship?
All Ivy Shea pieces are made to order and require 3-4 weeks for production. Once your order is completed, you will receive an email with tracking information to monitor its shipment.

Can I expedite my order by choosing Express Shipping?
Express shipping will begin as soon as your order is completed. Please note that since all pieces are made to order, production will still require 4-6 weeks. Once your piece is ready, it will ship via Express, and you can expect delivery within 1-2 days.

Do you ship internationally?
Currently, we offer shipping exclusively within the United States.

Where are your products made?
Each Ivy Shea piece is meticulously handcrafted in New York City.

What quality diamonds do you use?
We use high quality natural G-SI Color VS2-SI1 Diamonds. All of our diamonds and gemstones are sourced conflict free and we abide strictly to the Kimberly Process. Learn more here: www.kimberleyprocess.com